Appointment Protocol:
- Booking is done through the app or website, however, we also accept walk-in appointments.
- The preferred payment method for walk-in appointments and in-store purchases is card. We also accept Apple Pay and Google Pay.
Walk-In Protocol:
- Serviced on a first come, first serve basis.
- Clients with booked appointments take priority.
Tardiness Policy:
- We offer a 10-minute grace period for all appointments. If a client arrives more than 10 minutes late, the barber reserves the right to refuse service or rescheduling. This policy ensures that our barbers’ time is respected and that other clients receive their appointments as scheduled.
Rescheduling/Cancellation Policy:
- There is a two-hour rescheduling/cancellation policy. If a client does not call or notify the barber two-hours prior to their appointment time, the barber has the right to withhold any rescheduling/cancellation options from the client.
- If you need to modify or cancel an appointment, please do so from our app or contact the appropriate location so they can further assist you. Remember that cancellations and transfers are only available up to 2 hours before your appointment.
Coupon Redemption Policy:
- To redeem a coupon, appointments must be booked through our website or app. Please be aware that The Spot Barbershop reserves the right to cancel a coupon at any time without prior notice.
- Barbers reserve the right to refuse service if terms and conditions are not adhered to by the user.
Spot Junior Disclaimer:
- Spot Junior services kids from 5 to 12 years old. All children must sit alone and follow shop rules. If the child starts crying or moving, the barber must stop the service. This ensures that we do not harm the child or disrupt the experience of other guests.
Refund Policies:
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For Appointments:
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- Refund requests for services must be made within 48 hours from the appointment time. Should your refund request meet this timeframe, all refunds may be requested by contacting our Customer Service Representative at [email protected].
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For Apparel:
- We do not offer refunds, only exchanges or store credit. The request must be made within 14 days of purchase and a sales receipt must be presented. All sale and discounted items are final sale and cannot be returned or exchanged for store credit.
- One-time exchange per order. To be eligible for exchange, item(s) must be in sale-able condition, in its original packaging with tags attached. The item must be new, not worn, unaltered, and free of any odors or fragrances. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition. All items must be returned to the original location of purchase.